How technology adoption enhances Kirana Store Management?

Retail Kirana shops across the nation handle most of India's food supply and food consumption. It's a long-standing system; however, it has served its purpose admirably, even though store owners face various significant issues.

The most frequently encountered problems are stock-outs, dealing with several traders and distributors simultaneously, and visiting an actual market in an inaccessible location to purchase essential items.

In addition, organizing transportation for the same is also a pain.

WHY DO KIRANAS NEED TO USE TECHNOLOGY?

The ideal solution to these problems simplifies these processes and cuts down on the work time.

• 56% of the people (involved within retail) living in metropolitan cities saw a change in consumers' attitudes following the closure.
• 79% of respondents in non-metros said that they are buying specialty foods and DIY products in record numbers in such a way that it's becoming more difficult for Kirana's to get these items due to shortages. These were baking products mixed in ready-to-use mixes, special masalas, fast food items, and namkeens, among others. The proportion of these items in metropolitan cities is 75.
• 50% of metros and 79% of people surveyed in non-metros said that they saw an increase in the number of new customers who came to their establishments following the lockdown time.

These trends in consumer behavior force us to look to the future of technology for solutions that will help Kirana owners solve these issues. This is why 20%of Kirana store owners in metros and non-metros have implemented online platforms to provide an ongoing supply of products and assistance with delivery.

There is no reason to doubt that Kirana's have shown to be flexible and resilient, as they have survived a devastating epidemic. We still need an online platform to help them with their task.

PRESENTING SWIL Mart MOBILE APP: A SOLUTION?

COVID-19 has led to a digital revolution, and people shoppers are increasingly using online shopping instead of traditional shopping methods. It's quick, convenient, secure, and straightforward since you don't need to leave the house to pick up essential food items.

There are still a lot of Kirana stores that aren't accessible online due to an absence of apps or programs that help shoppers in the local area with online shopping for food items or other necessities.

Some platforms allow Kirana's to sign up, but they're complicated and require a lot of time and energy to grasp their capabilities.

SWIL developed RetailGraph for Kirana store management. It came up with the integration of the B2B/B2C Mobile application, which promotes online shopping and offers contactless ordering, billing, and security for doing business.

HOW DOES THE SWIL Mart APP BENEFIT THE CONSUMERS?

• It allows customers to find local stores within their area to purchase desired products.
• To make things easier, the ability to purchase essential products at the convenience of home using the mobile app. No requirement to leave in these critical times. Stay at home and be safe.
• This app allows online payment to ensure that the process is easy.
• Customers are given a choice to choose the most convenient time to receive their order to ensure that their schedules aren't disturbed while waiting for their order to be delivered on the day they have chosen.
• You can track your online purchases and receive an electronic bill through this app.

WHAT'S IN IT FOR THE SHOP OWNERS?

• Store owners have an easy option that offers a more straightforward approach to online businesses while allowing their customers to shop online.
• They can limit the number of customers within the store for their safety.
• Payments can be accepted in digital form for orders and upload bill payments inside the application. (i.e. they can customize their Kirana store software, with all the components of a grocery billing software to their disposal)
• It will allow them to grow their customer base while helping them cut down the amount of staff needed to operate their store.

The outbreak has made us aware of the importance of our health, which directly belongs to contactless delivery/ordering/billing options. Mobile app integration maintained the pandemic requirement to its highest level.

One of the benefits that shop owners and consumers alike can benefit from the Kirana mobile app is that they can stay safe and avoid the possibility of being infected by coronavirus since they don't need to travel to purchase products.

FINAL WORDS

Technology is changing every industry, and retail isn't one's favorite. It has transformed our lives by easing the tasks we do every day while also making sure our comfort isn't impacted.

When the environment is filled with users turning to technology, even for the smallest of items, it is evident that the Kirana sector needs to embrace technology, too. The SWIL software RetailGraph is easily integrated with the mobile app( SWIL Mart) and eases your business with benefits like quick, contactless ordering and billing. In short, it enables shop owners to increase their sales while also helping shoppers by reducing their workload.

If you're looking to switch to such an advanced solution, kindly contact our SWIL team. The team will assist you with RetailGraph Kirana store software and mobile app SwilMart.