Steve Smith
Steve Smith
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QuickBooks Error 15270 Explained: How to Resolve Update Problems

QuickBooks is a widely used accounting software that offers a variety of features to help businesses manage their finances efficiently. However, like any software, it is not without its issues. One common error that users may encounter is QuickBooks Error 15270. This error typically occurs during payroll updates and can be frustrating if not addressed promptly. In this guide, we will walk you through the steps to troubleshoot and resolve QuickBooks Error 15270, especially tailored for beginners.

Understanding QuickBooks Error 15270

QuickBooks Error 15270 usually manifests when the update process for payroll is incomplete. The error message typically reads: "Error 15270: The (payroll) update did not complete successfully. The update is missing a file." The primary causes for this error include:

  1. Incomplete or Corrupt Download: If the payroll update does not download completely or becomes corrupt, Error 15270 may occur.
  2. Internet Connection Issues: Unstable or slow internet connections can interfere with the update process.
  3. Incorrect User Account Control (UAC) Settings: UAC settings can sometimes prevent the download or installation of updates.
  4. Outdated QuickBooks Software: Using an outdated version of QuickBooks can cause compatibility issues with the latest payroll updates.

Step-by-Step Guide to Fix QuickBooks Error 15270

Step 1: Verify Your Internet Connection

Ensure that your internet connection is stable and fast enough for the update process.

  1. Check Connection: Make sure your computer is connected to the internet.
  2. Speed Test: Run an internet speed test to ensure you have sufficient bandwidth.
  3. Reboot Router: If your connection is unstable, reboot your router and try the update again.

Step 2: Update QuickBooks to the Latest Version

Having the latest version of QuickBooks ensures compatibility with the latest payroll updates.

  1. Open QuickBooks: Launch QuickBooks Desktop.
  2. Check for Updates: Go to Help > Update QuickBooks Desktop.
  3. Update Now: Click on Update Now and follow the prompts to install any available updates.
  4. Restart QuickBooks: Once the update is complete, restart QuickBooks.

Step 3: Adjust User Account Control (UAC) Settings

UAC settings can interfere with the update process. Adjusting these settings may resolve the issue.

  1. Open Control Panel: Go to the Control Panel on your computer.
  2. User Accounts: Select User Accounts > Change User Account Control settings.
  3. Adjust Slider: Move the slider to Never Notify and click OK.
  4. Restart Your Computer: Restart your computer for the changes to take effect.

Step 4: Re-download the Payroll Update

If the initial download was incomplete or corrupt, re-downloading the update can resolve the issue.

  1. Open QuickBooks: Launch QuickBooks Desktop.
  2. Navigate to Payroll Updates: Go to Employees > Get Payroll Updates.
  3. Download Entire Update: Select Download Entire Update and click on Update.

Step 5: Verify Payroll Service Key

Ensure that your payroll service key is correct and active.

  1. Open QuickBooks: Launch QuickBooks Desktop.
  2. Payroll Service Key: Go to Employees > My Payroll Service > Manage Service Key.
  3. Verify Key: Ensure that the service key is correct and active. If not, update the key and try the update again.

Step 6: Configure Internet Explorer Settings

Since QuickBooks relies on Internet Explorer for some functions, incorrect settings can cause update issues.

  1. Open Internet Explorer: Launch Internet Explorer.
  2. Internet Options: Go to Tools > Internet Options.
  3. Advanced Settings: Under the Advanced tab, ensure that SSL 2.0 and SSL 3.0 are checked.
  4. Clear Cache: In the General tab, click Delete under Browsing History to clear the cache and cookies.

Step 7: Run QuickBooks as Administrator

Running QuickBooks with administrative privileges can help bypass certain restrictions.

  1. Right-Click QuickBooks Icon: Right-click the QuickBooks icon on your desktop.
  2. Select Run as Administrator: Choose Run as Administrator from the context menu.
  3. Update Payroll: Attempt the payroll update again.

Accounting & Bookkeeping Services For Your Business can also help manage and prevent such errors by maintaining your financial records accurately and efficiently.


QuickBooks Error 15270 can be a significant hindrance to your business operations, especially when it comes to payroll processing. By following this step-by-step troubleshooting guide, even beginners can resolve this error efficiently. Ensure your internet connection is stable, keep QuickBooks updated, adjust UAC settings, re-download the update, verify your payroll service key, configure Internet Explorer settings, and run QuickBooks as an administrator. If these steps do not resolve the issue, consider reaching out to QuickBooks support for further assistance. Regular maintenance and timely updates can help prevent such errors in the future.

Read more - QuickBooks Error - QuickBooks Error Codes List And Its Easy Solution To Fix Guide

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