Steve Smith
Steve Smith
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QuickBooks Error 103: How to Get Your Updates Back on Track

QuickBooks has become a cornerstone for businesses managing their financial activities, providing a reliable and user-friendly interface. However, errors like QuickBooks Error 103 can disrupt this smooth operation, causing significant inconvenience. This error often occurs when users try to log into their bank account from QuickBooks Online, indicating that the login credentials entered are incorrect. This comprehensive guide will help you identify and fix QuickBooks Error 103, ensuring uninterrupted access to your financial data.

Identifying QuickBooks Error 103

Symptoms of QuickBooks Error 103

QuickBooks Error 103 is accompanied by specific indicators:

  1. Error Notification: You receive a message such as "QuickBooks Error 103: The login credentials provided are incorrect. Please try again."
  2. Failed Login Attempts: Your attempts to log into your bank account through QuickBooks are unsuccessful.
  3. Recurrent Prompts: Even after re-entering your login details, the error persists.

Common Causes of QuickBooks Error 103

Several factors can cause QuickBooks Error 103:

  1. Incorrect Credentials: The primary cause is incorrect login details.
  2. Browser Cache Issues: Cached data may prevent successful login attempts.
  3. Bank Website Changes: Updates or changes to your bank's website can lead to compatibility issues.
  4. Enhanced Security Measures: Multi-factor authentication and other security features can interfere if not correctly configured.

Fixing QuickBooks Error 103: Detailed Steps

Step 1: Verify Your Login Credentials

First, ensure you are using the correct login credentials.

  1. Direct Login Attempt: Open a browser and go directly to your bank's website. Use the same credentials to log in.
  2. Credential Accuracy: If you can log in successfully on the bank’s website, ensure you use these exact credentials in QuickBooks.

Step 2: Clear Your Browser Cache

Clearing your browser cache can resolve issues caused by outdated or corrupted data.

  1. Access Browser Settings: Go to the settings or preferences menu in your browser.
  2. Clear Browsing Data: Find the option to clear browsing data, focusing on cache and cookies.
  3. Restart Browser: Close and reopen your browser to apply the changes.

Step 3: Update Browser Settings

An outdated browser can cause compatibility issues with QuickBooks.

  1. Update Browser: Check for and install any available updates for your browser.
  2. Enable JavaScript: Ensure JavaScript is enabled, as it is required by QuickBooks.
  3. Disable Extensions: Temporarily disable any extensions that could interfere with QuickBooks.

Step 4: Disconnect and Reconnect Your Bank Account

If you’re still encountering Error 103, try disconnecting and then reconnecting your bank account in QuickBooks.

  1. Navigate to Banking Section: Go to the "Banking" tab in QuickBooks Online.
  2. Select the Problematic Account: Choose the account showing the error.
  3. Disconnect Account: Follow the instructions to disconnect the account.
  4. Reconnect Account: Re-enter the correct login details to reconnect the account.

Step 5: Ensure QuickBooks is Up-to-Date

Keeping QuickBooks updated can help avoid compatibility issues.

  1. Check for Updates: Go to "Help" > "Update QuickBooks."
  2. Install Updates: Follow the on-screen instructions to update your software.

Step 6: Contact Your Bank

If the error continues, reach out to your bank. There might be issues with your account or the bank's online banking system that they can help resolve.

Step 7: Reach Out to QuickBooks Support

If none of the above steps work, contact QuickBooks Support for professional assistance.

Accounting & Bookkeeping Services For Your Business can also help manage and prevent such errors by maintaining your financial records accurately and efficiently.


QuickBooks Error 103 can be a major hurdle, particularly when it prevents access to crucial financial data. However, by accurately diagnosing the problem and following a structured approach to resolve it, you can overcome this error efficiently. Ensure your login credentials are accurate, clear your browser cache, update your browser settings, and keep your QuickBooks software up-to-date. If these steps do not resolve the issue, seeking help from your bank or QuickBooks Support is advisable. By following this comprehensive guide, you can effectively manage and fix QuickBooks Error 103, ensuring smooth financial operations for your business.

Read more - QuickBooks Error - QuickBooks Error Codes List And Its Easy Solution To Fix Guide

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